Level 1, 204 Clarence street Sydney NSW 2000
02 8324 1341
Web Design Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ivory Black and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web Development Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ivory Black and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimization, Internet Marketing and Social Media OptimizationPayments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and Ivory Black do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Ivory Black in initiating services. If a project is cancelled or postponed, all monies paid are retained by Ivory Black and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargebacks If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website HostingPayments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not cancelled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. Ivory Black reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.
What is personal information?Personal information is any information about you, that identifies you or by which your identity can reasonably be ascertained.What kinds of personal information do we collect and hold about you? Studio Blaq Creatives Pty Ltd only collects personal information that is necessary for one or more of its functions or activities.
How is personal information collected?
Information collected by our ISP
Like most Internet Service Providers (ISPs), in order to give you access to our website, our ISP needs to collect some information about you. This information is made available to us.When you read or download information from our website, our ISP collects the following information about you:
Our ISP also collects information such as the pages our users’ access, the documents they download, links from other websites they follow to reach our website, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.
We use Google AdWords Remarketing features in order to better serve our advertising to you on other sites. This uses a cookie. You may opt out of the cookie by visiting the opt-out page.
Use and disclosure of personal information
Studio Blaq Creatives Pty Ltd uses the personal information it holds in order to provide its clients with the services that they request. Studio Blaq Creatives Pty Ltd will not use or disclose personal information collected by us for any purpose other than:
For example, Studio Blaq Creatives Pty Ltd may disclose your personal information to organisations from whom we obtain services such as information technology support, financial and marketing advice, legal advice and the like.
Where a client nominates someone to act on their behalf, Studio Blaq Creatives Pty Ltd may provide information to that person, for example, the client's accountant or financial adviser.
External service providers will only be authorised to use personal information for the purpose for which we supply it.
If Studio Blaq Creatives Pty Ltd is unable to use or disclose personal information from or about a client, we may not be able to do business with that client.
Document storage and security
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and stored securely.If you cease to be a client, any personal information which we hold about you will be maintained for a period of 7 years in order to comply with legislative and regulatory requirements, following which time the information will be destroyed.The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
Access to your personal information
You may at any time, by emailing email@example.com, request access to your personal information.
Studio Blaq Creatives Pty Ltd will (subject to the following exceptions) provide you with access to that information either by:
We may, prior to providing access in accordance with this policy, require you to provide evidence of your identity.
Studio Blaq Creatives Pty Ltd will not provide you with access to your personal information if:
If Studio Blaq Creatives Pty Ltd refuses you access to your personal information, we will provide reasons.
Correction of personal information
Studio Blaq Creatives Pty Ltd will take reasonable steps to ensure that all personal information which we collect or use is accurate, complete and up-to-date. If you believe that any personal information which we hold about you is inaccurate, incomplete or outdated, you must contact Studio Blaq Creatives Pty Ltd as soon as possible and provide evidence of the inaccuracy or incompleteness. Studio Blaq Creatives Pty Ltd will, if we agree that the information requires correcting, take all reasonable steps to correct the information.If we do not agree that your personal information requires correcting, Studio Blaq Creatives Pty Ltd will, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information.We will endeavour to respond to any request for access within 2 weeks, depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.If you have any complaint, please email firstname.lastname@example.org. We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner or Industry Code adjudicator who may investigate your complaint further. Determinations by The Privacy Commissioner are enforceable by the High Court.
Emails sent by Studio Blaq Creatives Pty Ltd personnel are intended for the intended recipients(s) and may contain confidential information. Reproduction, dissemination or distribution of this message is prohibited unless authorised by the sender.
If you are not the intended recipient, please notify the sender immediately and you must not read,keep, use, disclose, copy or distribute this email without the sender's prior permission.The views expressed by the sender are not necessarily those of Studio Blaq Creatives Pty Ltd
Contact If you have any questions or require additional information, please contact email@example.com
SydneyLevel 1 204 Clarence Street Sydney NSW 2000
02 8324 1341
MelbourneIvory Black StudiosLevel 11, 456 Lonsdale Street, Melbourne VIC 3000
03 8618 firstname.lastname@example.org
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